If the device doesn't work on the other PC, you might need to replace it. If the device doesn't appear to work at all (no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure the device works on that PC. If your wireless device uses a Bluetooth connection, also see Fix Bluetooth problems in Windows for possible solutions. Send the laptop to a repair shop if you want the touchpad to function again, or simply use the external. Use the external mouse and the scrolling should stop. Mouse lagging and stuttering in Windows 11 FixRelated issues: - 'Mouse lag Windows 11' 'Mouse stutter Windows 11' 'Windows 11 mouse lag fix' 'Windows 11 mous. Select the touchpad mouse from the drop-down list and click on 'Properties.' Choose to disable the device. The wireless connection should be reestablished. Select 'Mouse' from the new window that appears and click on the 'Hardware' tab. There might also be a Reset button on the USB receiver for your device.įor USB wireless devices, this might be as simple as unplugging the USB wireless receiver, waiting for about 10 seconds, and then plugging the USB wireless receiver back into the USB port. Resetting the device will disconnect and then reconnect the wireless connection. Look on the bottom of the wireless device for a Reset button. Make sure there’s no dirt blocking keys or sensors. Make sure that the cables on your device aren't damaged in any way.Ĭheck any battery-powered devices to see if they are fully charged or have fresh batteries. If it’s still not working, try removing the USB hub and plugging the device directly into a USB port on the PC. If you use a USB hub between the device and the PC, make sure the hub has power. If it does - as Ross and Adam advised - attach the mouse and see if its still moving at random. Try using a different USB port on your PC. Hi SteveFL, The best thing to do is uninstall the driver completely and then reinstall the chipset and touchpad driver from our support site (I presumed W10 64bit), then check if it still jumps around at random. For the last 6 weeks or so, both computers' cursors have been jumping erratically all over the screen whenever they are in use. Unplug USB cables and wait for a little while for the device driver to be unloaded by Windows, and then plug the device back in. barb48 Created on JanuMy cursor is jumping all over screen in Windows 7 I have 2 laptops, a 32 bit HP and a 64 bit Sony, both running Windows 7. Figure: HP PC Hardware Diagnostics (UEFI) main menu. The HP PC Hardware Diagnostics (UEFI) main menu is displayed. Turn on the computer and immediately press the F2 key repeatedly, about once every second. Having trouble with a device? Make sure everything is connected properly, the device has power, and that it’s set up correctly. Hold the power button for at least five seconds to turn off the computer. Note: For issues with touchpads, see Fix touchpad problems in Windows.
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